I find this page by Marinella Sclavi very interesting to share:
The seven rules of the art of listening
by Marianella Sclavi
1
Don’t be in a hurry to come to conclusions.
Conclusions are the most ephemeral part of research.
2
What you see depends on the perspective you are in.
To be able to see your perspective, you have to change your perspective.
3
If you want to understand what someone else is saying, you must assume they are right and ask them to help you understand how and why.
4
Emotions are vital cognitive tools if you can understand their language. They don’t inform you about what you see, but how you look.
Their code is relational and analogical.
5
A good listener is an explorer of possible worlds.
The most important signals for him are those that present themselves to consciousness as both negligible and annoying, marginal and irritating because they are incongruent with his own certainties.
6
A good listener welcomes the paradoxes of thought and communication.
He faces disagreements as opportunities to practice in a field he is passionate about: creative conflict management.
7
To become proficient in the art of listening, you must adopt a humorous methodology.
But when you’ve learned to listen, the humor comes with it.
Here’s the library they provide: https://www.ascoltoattivo.net/bibliografia/#biblioteca